Privacy Policy

Who we are

Touch of Kass ("we", "us") is a specialist carpet, upholstery and interior cleaning business. For data protection purposes we are the data controller of the personal information you give us through this website. You can contact us at [email address to be added] or [telephone number to be added]. Our trading address is [address to be added].

What we collect

When you request a quote or contact us through this website, we collect the details you provide: your name, telephone number, email address, property location or postcode, details of the service you need, and any photographs you choose to upload. If you contact us by WhatsApp, email or social media, we also hold the messages you send us.

How we use it

We use this information only to respond to your enquiry, prepare a quote, arrange and carry out work you ask us to do, and keep basic records of that work. We do not use your details for marketing lists, and we do not sell or share your personal information with third parties for their own purposes.

Lawful basis

We handle your information because it is necessary to respond to your request and, where you book work with us, to perform our contract with you. We also keep simple records where the law requires it, for example for tax purposes.

Photographs

Photographs you upload with an enquiry are stored securely and used only to assess the work you have asked about. Before-and-after photographs of our work are only published on this website or our social media where they do not identify you or your property, unless you have told us you are happy for them to be shared.

How long we keep it

Enquiry details are kept for as long as needed to handle your enquiry and any resulting work, after which they are deleted or anonymised. Records required for tax or legal purposes are kept for the period the law requires.

Where it is stored

Website enquiry data is stored on secure servers provided by our website platform. We take reasonable steps to keep your information safe and only accessible to those who need it to respond to you.

Your rights

Under UK data protection law you can ask to see the personal information we hold about you, ask for it to be corrected or deleted, and object to or restrict how we use it. To exercise any of these rights, contact us at [email address to be added]. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how we handle your information.

Changes to this policy

If we change how we handle personal information we will update this page. Please check back from time to time.