Terms

About this website

This website is operated by Touch of Kass, a specialist carpet, upholstery and interior cleaning business. It provides information about our services and a way to request a quote. You can contact us at [email address to be added] or [telephone number to be added].

Enquiries and quotes

Submitting the quote form does not create a booking or a contract. We will review your enquiry and respond with a quotation. Work is only confirmed once a quote has been accepted and a date agreed. Quotations are based on the information and photographs you provide; if the condition or size of the items differs on arrival, we may need to revise the quotation before starting work.

Our services

We carry out specialist cleaning of carpets, upholstery, mattresses and hard floors, stain treatment, and end-of-tenancy, HMO, student accommodation and commercial cleaning. Stain treatment outcomes depend on the material, the nature of the stain and how long it has been present; we always aim for the best possible result, subject to assessment, and we do not guarantee complete removal of every stain.

Appointments and access

Please make sure we can access the areas to be cleaned at the agreed time, and let us know as early as possible if you need to rearrange. [Cancellation terms to be confirmed by owner.]

Payment

[Payment terms to be confirmed by owner — for example, payment on completion for domestic work, and agreed invoicing terms for landlords, agents and commercial clients.]

Liability

We take great care with every item entrusted to us. Nothing on this website limits our legal responsibilities. [Insurance wording to be confirmed by owner.]

Website content

The content and photographs on this website belong to Touch of Kass and may not be copied or reused without permission. We take care to keep information accurate, but this website is general information and does not itself form a quotation or contract.

Changes

These terms may be updated from time to time; the version on this page applies at the time you use the website.